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Internet Service Disruption Resolved

By Staff | Mar 22, 2012

WEST DES MOINES Though it was supposed to be routine maintenance on an internet system, local internet service providers of Iowa Network Services in upper Northwest Iowa found themselves without internet service Friday morning.

The outage, which began in the early morning hours on Friday, affected INS customers in Graettinger, West Bend, Ayrshire, Plover, Ringsted, Lone Rock, Terril, Algona, Burt, Titonka, Milford, Estherville, Royal and Spencer. When the loss of service was discovered, technicians from INS provided assistance to the area providers to restore the service, which was accomplished shortly before noon.

The outage occurred after routine overnight equipment maintenance was scheduled to be performed on a northwest fiber ring that connects the local communications providers and their customers to the INS Network. Shortly after midnight, the routine maintenance experienced the failure of some equipment, causing the Northwest Iowa ring to lose connection to the INS Network.

The outage was not on the INS Network itself. It was isolated to the northwest area of the state.

The INS Network Operation Center, monitoring the maintenance procedure from its headquarters in West Des Moines, dispatched INS technicians to troubleshoot the issue and work with the equipment provider to restore service to the ring.

“All connection issues have been resolved. We are working closely with the local communications partners to determine the exact cause of the outage and are also ensuring all systems are stable,” Leon Hofer, INS Vice President of Network Operations, said. “We are always committed to restore power quickly and safely no matter the cause or source when this occasionally occurs.”